Privacy Policy

Passalk is a voice‑first calling app. We collect the minimum personal data needed to deliver reliable calls and notifications. We do not record or store call audio.

Who we are

Controller: Passalk (contact: support@passalk.com).

Data we collect

• Account data: user ID, display name, profile photo (if uploaded).
• Contact data: email (for support/receipts) if you provide it.
• Device data: push tokens to deliver incoming call notifications; device model, OS version for troubleshooting.
• Call metadata: channel ID, start/end timestamps, duration, basic quality events (e.g., join/leave). No call audio.
• Purchases: in‑app purchase receipts/IDs for compliance and support.

Why we process your data

• Provide the service: account creation, call setup, notifications.
• Reliability and safety: detect abuse, prevent fraud, secure access.
• Support and billing: answer questions, resolve disputes, validate purchases.
• Legal compliance: tax, accounting, regulatory requests.

How we process calls

Calls are transmitted in real‑time over an audio infrastructure provider. We do not store or transcribe voice. Limited technical logs may be generated by our providers to ensure service reliability.

Sharing

We share data with service providers solely to operate Passalk, such as real‑time audio transport, push notifications, analytics strictly needed for reliability, and payment processing. We do not sell personal data.

International transfers

Our providers may process data in multiple regions. We use standard protections (e.g., contractual safeguards) required by applicable law for cross‑border transfers.

Retention

• Account/profile data: retained while you maintain an account.
• Call metadata: retained for a limited period necessary for support and billing, then deleted or anonymized.
• Purchase records: retained as required by tax and accounting law.

Your rights

• Access/Correction: request a copy or corrections to your data.
• Deletion: delete your account in‑app or request deletion (see below).
• Objection/Restriction: where applicable by law.
• Portability: request a portable copy where applicable.

Security

We use encryption in transit, access controls, and industry best practices to protect data. No method of transmission or storage is 100% secure, but we continuously improve our safeguards.

Children

Passalk is not directed to children under 13 (or the age required in your region). If you believe a child has provided personal data, contact us to remove it.

Changes

We may update this policy from time to time. Material changes will be highlighted here and in‑app where appropriate.

Account Deletion

You can permanently delete your account directly from the app:

1. Open Passalk and sign in.
2. Go to Settings → Delete Account.
3. Confirm the deletion. This cannot be undone.

If you cannot access the app, email support@passalk.com from your registered email with the subject “Account Deletion Request” and your user ID. We’ll verify ownership and complete deletion.

Data Deletion

You may request deletion of personal data associated with your account:

• In‑app: use Settings → Delete Account to remove your account and related personal data.
• Support request: email support@passalk.com from your registered email and include your user ID.

We’ll verify ownership and complete deletion within 30 days, subject to lawful retention (e.g., transaction records, anti‑fraud logs) which we minimize and retain only as required.

Effective date: 2024‑10‑01 • Last updated: 2025‑10‑26